Q1 :Does The Central employ foreign doctors and what training and licensing do hospital nurses, pharmacists, imaging and lab technicians receive?
All of our practicing physicians are Sri Lankans. However, the Central does employ some international doctors in administrative and coordination roles, helping us better understand and manage patients from different cultures.All specialists employed at the Central have been trained in UK/Australia/ USA and are board certified in the respective specialization by the post graduate institute of medicine/ Sri lanka medical council.
Nurses, pharmacists, imaging and lab technicians must obtain licensee to practice in Sri Lanka. Nurses are re-certified at 5-year intervals. Those with special responsibilities (such as ICU nurses) must receive special training and be certified as competent in those areas. Central nurses also receive special English language training and ongoing continuing education covering a wide range of patient safety issues.
Q2 :How are a patient’s rights to competent medical treatment protected?
All patients in Sri Lanka are protected by the Sri Lankan law, codes of medical conduct, and a Patient Bill of Rights enforced by the Private Hospital Regulatory Council. Patients may complain directly to the Council, or the Ministry of Public Health. These organizations have the power to enforce remedies because they grant licenses to hospitals and their doctors.
When considering any overseas treatment it is important to understand that any legal disputes (either medical care or commercial) concerning your care will be decided in the country of treatment, not your country of origin or citizenship.
Q3 :How does the hospital prevent potentially-dangerous drug interactions?
The Central uses software currently updated four times a year with an international drug database (First DataBank), to check for potentially harmful drug interactions.
Q4 :Are the hospital’s doctors licensed and credentialed?
Yes. All Central physicians are fully licensed by the Sri Lankan Medical Council to practice their specialty. The Central's credentialing process requires a formal review of each doctor's qualifications and track record by the Credentials and Bylaws Committee and the Hospital's Medical Executive Committee. These reviews take place before a doctor is appointed to the medical staff by the Hospital's Board of Governors and then again every three years thereafter.
Q5 :What measures does the hospital take to ensure patient safety?
The Central considers the quality of patient care, patient safety, and continuous improvement to be at the core of our mission. We follow patient safety practices outlined by the standards of our accrediting organizations. Our facility was built to comply with International building and fire safety standards. Medical care is continuously monitored by both hospital and medical staff committees and the hospital continuously tracks over 500 patient safety and clinical quality measures. Our dedicated team vigorously reviews every concern raised by patients, doctors, administrators, and hospital quality organizations with regular reports of their findings to the hospital's management team, medical staff, and Board of Directors.
Q6 :What should I prepare for my appointment at the Central?
If you are a new patient, please come 30 minutes before your appointment time with your doctor to allow for registration and vital sign screening. Please bring a list of any medications or herbal remedies you are currently taking. If you are insured, please also bring your insurance card or policy documents with you. All patients under 20 must also be accompanied by a parent or official guardian in case permission is required for a procedure.
Q7 :Will I have trouble communicating?
English is widely spoken around the hospital. You will be able to communicate in English with Sri Lankan doctors, medical and customer service staff.